Effective: 23 September 2026
These terms apply to services purchased from E.Y Technologies unless a signed agreement, approved quotation or specific service terms state otherwise. Where a specific agreement conflicts with these general terms, the specific agreement takes priority for that engagement.
Quotations are based on the information available when issued. Work outside the agreed scope may require a change request, revised timeline and additional charges.
Prices, deposits, milestones and due dates are stated on the applicable quotation or invoice. Customers must use the correct invoice/reference where provided. E.Y Technologies accepts payment only for its own products and services.
Customers must provide accurate information, necessary access, timely approvals, lawful content and safe access to sites or systems relevant to the work.
Delivery follows the applicable scope and our Service Delivery Policy. A deliverable may be treated as accepted when the customer confirms acceptance, places it into production/use, or does not identify a material scope-related defect within a reasonable agreed review period.
Ownership and licence rights for custom work are governed by the applicable quotation or agreement. Pre-existing tools, frameworks, third-party software and reusable components remain subject to their existing ownership and licence terms.
Domains, hosting, cloud services, payment providers, APIs, hardware vendors and other third parties may have separate terms, availability and charges. We are not responsible for third-party outages or changes outside our reasonable control.
Our services must not be used for unlawful, fraudulent, abusive or rights-infringing activities. See our Acceptable Use Policy.
We will use reasonable care and skill in delivering agreed services. Specific warranties, support periods and service levels are stated in the applicable agreement or quotation.
To the extent permitted by applicable law, liability is limited to direct losses reasonably connected to the relevant service and subject to any limits agreed in the applicable contract. Nothing here excludes liability that cannot lawfully be excluded.
Cancellations and refunds are handled under our Refund & Cancellation Policy and any specific contract terms.
Customers should contact us promptly if a dispute arises so we can investigate and seek a practical resolution. Contact: +233 24 796 8974 or the contact page on eytec.online.